Privacy Policy

1 Data Controller

PlaySmarters ("we", "us", "our") is the data controller responsible for your personal data collected through our IPTV service and website.

2 Data We Collect

We collect the minimum data necessary to provide and improve our Service:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, health data, or biometric data.

3 How We Use Your Data

We use your personal data for the following purposes:

• Service Delivery: Activating and managing your IPTV subscription credentials
• Customer Support: Responding to your technical queries and resolving issues
• Billing: Processing payments and maintaining transaction records
• Security: Detecting and preventing unauthorized account use or abuse
• Service Improvement: Analyzing usage patterns to improve streaming quality and features
• Legal Compliance: Meeting obligations under applicable laws and regulations

We will not use your data for automated decision-making or profiling that produces legal or similarly significant effects on you.

4 Data Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may share your data only in these limited circumstances:

• Payment Processors: To process your subscription payment securely
• Service Providers: Hosting, infrastructure, and technical providers bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfer: In the event of a merger or acquisition (you will be notified)

Any third-party service providers we use are required to handle your data in accordance with applicable privacy laws and our data processing agreements.

5 Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for the website to function properly (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our website (can be disabled)
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling non-essential cookies will not affect your ability to use our Service.

6 Data Retention

We retain your personal data only for as long as necessary:

• Active Subscriptions: Data is retained for the duration of your subscription plus 30 days
• Transaction Records: Kept for 7 years for legal and accounting purposes
• Support Conversations: Retained for 12 months after resolution
• Technical Logs: Automatically deleted after 90 days

After the applicable retention period, your data is securely deleted or anonymized.

7 Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request that we limit how we use your data
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at support@playsmarters.com. We will respond within 30 days.

8 Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• SSL/TLS encryption for all data transmitted between you and our servers
• Restricted access to personal data on a need-to-know basis
• Regular security assessments and monitoring
• Secure credential storage using industry-standard practices

In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware.

9 Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately and we will promptly delete that information.

10 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, we will notify active subscribers via WhatsApp or email before the changes take effect.

11 Contact Us

For any privacy-related questions, requests, or complaints, please contact our Data Protection team:

• Email: support@playsmarters.com
• WhatsApp: +1 (202) 555-0198

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not addressed your concerns adequately.